Support Packages

After signing the Annual Subscription, you can also purchase remote support packages for activities on openMAINT and custom configurations.

The service has a variable cost that depends on the package size.

This service is recommended for:

START-UP (bringing the software into production):

  • Brief system overview through a remote call

  • Maps and 3D model import

  • Maintenance Manual configuration support

  • Self-ServicePortal set-up

  • Mail Management System set-up

  • Users and Permissions set-up

  • Connectors activation and set-up

  • One-time initial data import
  • Views, filters, lists of values, templates, classifications, etc.set-up
  • Custom upgrades and migrations

CUSTOMISATION ACTIVITIES:
  • Custom support
  • Analysis of possible extensions from the standard configuration
  • Configuration of new workflows, new reports, new dashboards, new connectors
  • Implementation of functional extensions to the "core" system

    Our technicians can connect to your remote server to perform the agreed activities. This mode must match customer's security policy and our remote support requirements.

    The support is carried out using remote collaboration tools. The service will be provided in Italian or English language, during the working days, from 9:00 to 13:00 and from 14:00 to 18:00 (CET/CEST).

    Support Packages cannot be used for maintenance activities on the standard production instance of openMAINT, such as the resolution of bugs, restoring the system as a result of errors, version upgrades, etc. For these activities Tecnoteca offers the Maintenance service as Annual Subscription.