CMDBuild READY2USE is the CMDBuild vertical solution for the IT Governance management.

During the webinar Tecnoteca experts give an overview of the Service Desk functional area: 

• Ticket summary custom page for the Service Desk operators;
  
• Incident Management processes, escalation to specialists and between multiple helpdesks;
• Request Fulfilment to manage requests for information and service requests;
• Change Management opened from an Incident or by a Specialist;
• Problem Management to analyze recurrent Incidents;
• Workorders management for Request, Change and Problem;
• Reports and dashboards to view statistics related to the Service Desk;
• Self-service portal available for non-technical users.